If you need to make a return please email us at firstname.lastname@example.org where we can provide a Product Return Form for you to complete when returning your item.
Return or exchange an item – our 100% money back guarantee
- If you have ordered by telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item
- If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
- Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
- Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.
- The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility, but delivery charges are refundable where goods are faulty and a refund is made.
- We make no charge for returns – there is no restocking fee.
- Returned goods must be unused and supplied with their original packaging.
- All returns must have a completed returns form please contact us via the contact me form to request one quoting your order number. This helps us to process your return as quickly as possible.
- We will process the relevant refund against the original order payment. Depending on your original payment method this may take up to 10 working days to appear as cleared funds.
- If the original payment was via PayPal account balance we will credit the PayPal account that the order was placed with.