Returns

Return or exchange an item – our 100% money back guarantee

  • If you have ordered by telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item
  • If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
  • Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

Please note:

  • Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.
  • The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  • The cost of returning the item to us is your responsibility, but delivery charges are refundable where goods are faulty and a refund is made.
  • We make no charge for returns – there is no restocking fee.
  • Returned goods must be unused and supplied with their original packaging.
  • All returns must have a completed returns form please contact us via the contact me form to request one quoting your order number. This helps us to process your return as quickly as possible.
  • We will credit the card we have on file for you this may take up to 10 working days to appear as cleared funds.
  • If the original payment was via PayPal we will credit the PayPal account that the order was placed with.